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Frequently Asked Questions About Our Company

What is Bay Restoration and where are we located?

Bay Restoration & Air Duct Services is a medium sized. independently owned and operated fire and water damage restoration company located in Kilmarnock, Virginia. Its owned by Mathew and Tracey Ficklin, who have been in the cleaning business since 1991. Mat and Tracey also own and operate two Chem-Dry carpet, upholstery and drapery cleaning franchises, serving ten counties.

Is Bay Restoration an IICRC-Certified firm?

Yes, in addition to being an IICRC-Certified firm, all of our technicians hold IICRC designations in water or fire damage, or both. Mat Ficklin, president also holds an AMRT certification through IICRC.

Why should I refer Bay Restoration to my customers in the Northern Neck and Middle Peninsula?

Bay Restoration's centrally located operations center in Kilmarnock, Virginia provides pivotal location, which enables us to provide a fast response time to any site in their service area. Mitigation of the loss can begin faster, thus controlling the claim outlay for the insurance company.

What if I call on Bay Restoration and they are too busy to take the job?

Bay Restoration's policy is that if we cannot service the claim in a reasonable amount of time, that we will tell the caller, so that the claim can still be handled as expeditiously as possible. We do not, nor will we ever promise that we can handle every claim. We will do our very best to service your claim, but if we are too busy, we will tell you.

I've had restoration companies promise me the world. What makes Bay Restoration different?

Personalized service and attention to every job! Bay Restoration makes sure that a trained professional supervisor oversees every fire and water damage job we undertake. Bay Restoration works very hard to provide a claims experience that is seamless for the insured, and all insurance professionals who are involved with the claim.

What other insurance professionals are referring Bay Restoration to their insureds?

Your in good company! Bay Restoration & Air Duct Services enjoys an excellent reputation and working relationship with the insurance professionals in the Northern Neck and Middle Peninsula. Please visit our client comments for a partial list.

Does Bay Restoration provide any type of guarantee for their services?

Every insured receives the benefit of our Unconditional Satisfaction Guarantee. Bay Restoration also provides support for the insured through our Policyholder Assistance Program. Insurance professionals and insureds alike can choose Bay Restoration with the added confidence of our guarantee.


If you have other restoration questions not answered, please call us today at 804-435-1065 or 800-438-2436 or complete our online request form.

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